Why choose us for your logistics needs?

We are striving to achieve 100% customer satisfaction and have gone to great lengths to make this a reality.

Our track-record speaks for itself but being the perfectionists that we are, we are not willing to rest on it but instead try to better it.

A happy customer, is a loyal customer.

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ISO Certified 9001:2015

Being certified has enabled us to be transparent, credible, and authoritative as our internal processes are guided by laid down procedures that ensure quality to enjoy increased market-share.

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We Guarantee our Support and Services

We offer round-the-clock accountability to all our customers with a dedicated help-line that is always in operation.

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International partnerships

Our multiple partnerships globally, mean we are able to offer our customers access to a vast network of cargo connectivity.

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Environment Consciousness Compliance

We are committed to managing our waste output as seen with our efforts to align with the United Nations's SDGs

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Sufficient Resources

We are adequately staffed with highly trained personnel who utilize the resources availed to them to ensure the smooth running of operations.

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Our Customers are our Biggest Asset

We value our clients and our promise is to ensure good customer Experience every time they opt for our services.

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Excellent Road Safety

We take pride in customer satisfaction, that is why we have left no stone unturned when it comes to ensuring the safety of their cargo when in transit.

Affiliates/Accreditation

ISO certified 9001:2015

Having obtained ISO 9001:2015 Certification, we enjoy:-
  • Cost savings - International Standards help optimize operations and therefore improved customer profits
  • Enhanced customer satisfaction - International Standards help improve quality, enhance customer satisfaction and increase their sales
  • Access to new markets - International Standards help prevent trade barriers and open up global markets
  • Increased market share - International Standards help increase productivity and competitive advantage
  • Environmental benefits - International Standards help reduce negative impacts on the environment

Authorized Economic Operator

On Customs clearance process as an Accredited Authorized Economic Operator Agent ensures that we enjoy the following:-
  • Simplified procedures (speed Processing Customs Entries - reduced costs, time saving, etc.)
  • Predictability (hence better ability to plan the logistics in advance)
  • Recognized as a trustworthy and transparent partner within the supply chain in the region
  • Mutual recognition within the region
  • Improved reputation and customer loyalty
  • AEO as a criterion for partner selection
  • Improved dialogue with Customs

Regulated Agent Third Country Validation (RA3)

Melpa Limited is certified as a Regulated Agent in 3rd Country (RA3) in accordance with European Union (EU) 654/2013 of 10th July 2013. Achieving RA3 status required an exhaustive independent audit of Melpa Limited premises, staff vetting regime, training, procedures and security measures. The Award of the RA3 certificate details GFL compliance to the standards required by the EU and with the requirements of the RA3 program and thus:-
  • The overall security arrangements are comprehensive and robust.
  • The security section is well-run by a highly-motivated team.
  • The premises are secure with appropriate security measures resulting in a generally secure environment not only in the cargo handling area but the building overall.

WCA

World Cargo Alliance is the world's largest and most powerful network of independent freight forwarders and covers more than 5000 member offices in over 190 countries around the world. The combined logistics might of the WCA membership exceed that even of the world's largest multinational freight forwarders.

Being a member WCA has enabled us to encounter unprecedented access to high quality freight forwarding partners in every corner of the Globe and hence we promise to offer our clients better customer experience from the comfort of their premises with new business opportunities as they can concentrate in building their business as we deliver the cargo to their doorstep.

Kenya Civil Aviation Authority Security Program regulated agent

The main objective of this Program is to ensure that air cargo is protected from acts of unlawful interference. This is achieved through the application of security controls laid down in the Kenya Civil Aviation Security Regulations, 2020 and in conformity with regulation 15.

As a result, Melpa Limited Cargo Handling Security Program has been developed to ensure the security of all cargo handling operations by providing necessary guidance, to safeguard air cargo operations from being used to commit acts of unlawful interference. To this end, Melpa Limited employees understand the requirements stipulated in this program hence our client’s cargo handling procedures are safe to the World.

IATA Accredited AGENT

The International Air Transport Association was founded in Havana, Cuba, on 19 April 1945. It is the prime vehicle for inter-airline cooperation in promoting safe, reliable, secure and economical air services - for the benefit of the world's consumers. Through this, we have been able to offer our clients with efficient Air Transport for their goods as we enjoy Tariff coordination with a Bank settlement plan.

Through training initiated by IATA, our personnel have gained relevant skills in handling all kinds of General cargo & Dangerous Cargo.

ARA – Asian Relocation Association

The Association was founded in Manilla, Philippines in 2011 with the aim of providing commitment to high quality moving and relocation services worldwide.

By being an active member of the Association, Melpa Limited has gained the trust of many prestigious institutions such as Embassies, Government institutions and International corporations. Our team of professionals, possess immense expertise in logistics, moving and relocation services to handle both inbound/outbound requirements for our clients and global counterparts

IAM – INTERNATIONAL ASSOCIATION OF MOVERS

The International Association of Movers (IAM) is the moving and forwarding industry's largest global trade association. With more than 2,000 members, it comprises companies that provide moving, forwarding, shipping, logistics, and related services in more than 170 countries.

Being a member of the International Association of Movers has enabled us to receive legal guidance, opportunities to the worldwide network of members within the group, educational lessons and resources that are industry specific. Through this partnership, we have increased trust in the field of Packing and removals, Relocation & Moving services.